Welcome to Be More Healthy! These Terms and Conditions outline the rules and regulations for the use of Be More Healthy's website, products, and services. By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use Be More Healthy's website or services if you do not agree to all the Terms and Conditions stated on this page
Meals are intended for the next day or should be consumed on the same day they are delivered
The driver' s waiting time at the agreed delivery location is 10 minutes from the time of arrival. If the customer does not respond to the call, the meals will be stored at the nearest Be More Healthy branch
Clients must pay in full 3 business days before the desired start date (new or renewal). Otherwise, delivery will not proceed
Customers may cancel within the first 5 days of the meal plan. The unused balance will be refunded, minus a 200 AED cancellation fee. No refunds after the 7th day.
Refunds are processed using the original payment method and take 5–15 working days
Each confirmed and paid referral earns a free snack on the client's next renewed plan
Corporate discounts apply only under a formal agreement with Be More Healthy
Be More Healthy accommodates allergen and dislike requests to the best of its ability
However, our kitchen is not a certified allergen-free facility. Cross-contamination, while minimized, may occur
We do not accommodate high-risk or life-threatening medical allergies (e.g., severe nut or shellfish allergies)
Customers with serious medical conditions must consult their doctor before subscribing and understand they assume full responsibility for their dietary choices
Be More Healthy is not liable for any allergic reactions due to shared kitchen environments or unintentional traces
Refunds are only eligible within the first 5 days of service, covering only the unused days
A 200 AED cancellation fee will be deducted from the refund amount
No refunds will be processed after day 7 of the subscription
Refunds will be made through the original method of payment
Refund requests must be initiated via official Be More Healthy customer service channels
The cost of the bag will be deducted from the refunded amount
All deliveries will be made in thermal cooler bags. A refundable deposit of 150 AED is required for the cooler bags. This will be refunded at the end of the subscription upon the return of all bags in good condition to ensure consistency with Clause No. 6 related to the Refund and Cancellation Policy
Deliveries will be placed at the client's doorstep during the agreed delivery time window. Clients must leave the empty cooler bag at the doorstep for collection during the next delivery
There is no delivery on Saturdays. Friday delivery will include two meal sets to cover Friday and Saturday
Delivery changes must be requested at least 3 business days in advance
Unattended bags are the customer’s responsibility; Be More Healthy is not liable for loss, theft, or spoilage
Failed deliveries due to customer absence will be counted as delivered
Be More Healthy delivers to most UAE cities but excludes some remote or out-of-town areas
Clients are responsible for storing all meals in a refrigerator at below 5°C and heating meals for at least 2 minutes in a microwave before consumption
Please note that the bag is considered an integral part of the subscription. In the event that the client cancels the subscription Kindly ensure this policy is applied when processing any refund requests
Be More Healthy is not liable for indirect or consequential damages
Be More Healthy is not liable for outcomes related to customer’s dietary choices or health conditions
Be More Healthy is not liable for loss or damage to unattended deliveries
By accessing or using our services, you agree to be bound by these Terms and Conditions and all other policies posted on our site
Be More Healthy reserves the right to change or modify these Terms and Conditions at any time without prior notice. Your continued use of the website constitutes your acceptance of the updated terms
Any updates to terms will be communicated through the website, and continued use of services after updates constitutes acceptance
Be More Healthy values your privacy and is committed to protecting your personal information. For more details, please review our Privacy Policy, which is incorporated into these Terms and Conditions
Customers must be 18+ or have guardian consent
Use the website for lawful purposes only
Be More Healthy reserves the right to refuse service or terminate accounts for misuse
Be More Healthy does not guarantee the website will be error-free or uninterrupted
Meal plans are valid for 90 days from the first delivery
Meal selection and dislikes are customizable within the plan range; customizations beyond this may incur extra fees
Subscription changes (upgrades, downgrades) must be settled within 3 business days
These Terms and Conditions are governed by the laws of the United Arab Emirates
Customers should consult a physician before starting any diet plan
Be More Healthy does not offer medical advice or diagnose conditions
Subscribing to Be More Healthy is at the customer’s own risk
For questions or disputes, please contact Be More Healthy Customer Service via our website or official WhatsApp 971585799196 /email. info@bemorehealthy.ae